SaaS CRM Market to Grow by $ 44.17 Billion through 2021-2025

Adobe Inc., Fujitsu Ltd., International Business Machines Corp., Microsoft Corp., Oracle Corp., Sage Group Plc, Salesforce.com Inc., and SAP SE are among the key contributors discussed in the research report

The Global Saas customer relationship management (CRM) market is likely to grow by $ 44.17 billion, decelerating at a CAGR of about 14% till 2025. Several factors such as increasing adoption of SaaS CRM by SMEs and integration of analytics into SaaS CRM will drive market growth. This research report lists all the growth drivers that are likely to boost market growth along with a detailed analysis of the market segments, trends and challenges that are likely to impact market growth. The goal of this research report is to furnish clients with insights that will help them leverage growth opportunities to implement business growth.


Request for our free sample report for more market insights: Download FREE Sample Report


SaaS Customer Relationship Management (CRM) Market | Industry Size to Grow by $ 44.17 Billion During 2021-2025

SaaS Customer Relationship Management (CRM) Market: Segments and Geographical Regions

  • This report segments the market End-user (retail, BFSI, manufacturing, telecom and IT, and others) and Geography (North America, Europe, APAC, South America, and MEA).  
  • 52% of the market growth will originate from North America during the forecast period. 
  • This research report will provide insights into the current market share of each segment along with growth projections for the next five years. Request our Free Sample Report

SaaS Customer Relationship Management (CRM) Market: Vendor Analysis

  • The market is fragmented due to the presence of several players. 
  • The growth of the players depends on several factors such as market conditions, government support, and industry development. To survive and succeed in such an intensely competitive market, players must distinguish their product and service offerings through clear and unique value propositions. 
  • Adobe Inc., Fujitsu Ltd., International Business Machines Corp., Microsoft Corp., Oracle Corp., Sage Group Plc, Salesforce.com Inc., SAP SE, SugarCRM Inc., and Zendesk Inc. are some of the major market participants. 

Market Segmentation by End-user

    • SaaS Customer Relationship Management (CRM) Market Split by End-user
      • retail
      • BFSI
      • manufacturing
      • telecom and IT
      • others
    • SaaS Customer Relationship Management (CRM) Market Split by Geography
      • North America
      • Europe
      • APAC
      • South America
      • MEA

Customer landscape

  • Customer landscape

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • APAC - Market size and forecast 2020-2025
  • MEA - Market size and forecast 2020-2025
  • Europe - Market size and forecast 2020-2025
  • North America - Market size and forecast 2020-2025
  • South America - Market size and forecast 2020-2025
  • Key leading countries
  • Market opportunity by geography
  • Market drivers
  • Market challenges
  • Market trends

Vendor Landscape

  • Competitive scenario
  • Vendor landscape
  • Landscape disruption

Vendor Analysis

  • Adobe Inc.
  • Fujitsu Ltd.
  • International Business Machines Corp.
  • Microsoft Corp.
  • Oracle Corp.
  • Sage Group Plc
  • Salesforce.com Inc.
  • SAP SE
  • SugarCRM Inc.
  • Zendesk Inc.

Technavio also offers custom research reports with detailed insights assessing the market from a global as well as regional perspective. This customized report will help clients keep up with new product launches in direct & indirect or related markets. It will also provide insights on upcoming developments along with a pipeline analysis of vendor operations and the impact of government regulations. For more insights on this market: Download a Free Sample Report

The report provides insights into the following FAQs:

  1. What is the market CAGR?
    The market will decelerate at a CAGR of about 14%.

     
  2. What is the incremental growth of the market?
    The market is expected to grow by $ 44.17 bn through 2021-2025.

     
  3. What is a key factor driving this market?
    increasing adoption of SaaS CRM by SMEs will drive market growth over the forecast period.

     
  4. What are the key regions covered in this market research report?
    North America, Europe, APAC, South America, and MEA are the key regions featured in this research report.

     
  5. Which is the leading geographic region for this market:
    52% growth will originate from North America

     
  6. Who are the leading market vendors?
    The leading vendors in this market are Adobe Inc., Fujitsu Ltd., International Business Machines Corp., Microsoft Corp., Oracle Corp., Sage Group Plc, Salesforce.com Inc., SAP SE, SugarCRM Inc., and Zendesk Inc.

     
  7. What are the market segments covered in this report?
    The market is segmented by End-user (retail, BFSI, manufacturing, telecom and IT, and others) and Geography (North America, Europe, APAC, South America, and MEA)

The SaaS customer relationship management (CRM) market has the potential to grow by USD 44.17 billion during 2021-2025, and the market’s growth momentum will decelerate at a CAGR of 14.00%.

This SaaS customer relationship management (CRM) market research report provides valuable insights on the market, which will help companies evaluate their business approaches. Furthermore, this report extensively covers market segmentation by end-user (retail, BFSI, manufacturing, telecom and IT, and others) and geography (North America, Europe, APAC, South America, and MEA). The SaaS customer relationship management (CRM) market report also offers information on several market vendors, including Adobe Inc., Fujitsu Ltd., International Business Machines Corp., Microsoft Corp., Oracle Corp., Sage Group Plc, Salesforce.com Inc., SAP SE, SugarCRM Inc., and Zendesk Inc. among others. View Free Sample Report

Key trends to impact market growth

SaaS CRM enables marketers to analyze and capture customer data from e-mails, social media, and other platforms. Advanced reporting and analytical insights provide end-users with information about customer behavior pattern, which is crucial in building marketing strategies. The use of analytics in SaaS CRM helps enterprises in gaining a complete business overview, which can accelerate business agility and innovations. The integration of analytics into SaaS CRM is one of the key SaaS customer relationship management market trends, which will drive its growth in the coming years. 

SaaS Customer Relationship Management (CRM) Market | Industry Size to Grow by $ 44.17 Billion During 2021-2025

Top Driver to Boost Demand for SaaS customer relationship management (CRM) market

The rise in the deployment of cloud computing and software as a service (SaaS) has made CRM applications more affordable and accessible to small and medium-sized enterprises (SMEs). SaaS CRM has given SMEs a platform to integrate multiple business functions such as sales management, contact management, marketing management, and productivity management into single applications. SaaS CRM enables simplified compliance and risk management. The increasing adoption of SaaS CRM by SMEs is one of the key SaaS customer relationship management market growth drivers.

Vendor Analysis: Adobe Inc., Fujitsu Ltd. and International Business Machines Corp. are key growth contributors

The market is fragmented. The growth of the players depends on several factors such as market conditions, government support, and industry development. To survive and succeed in such an intensely competitive market, players must distinguish their product and service offerings through clear and unique value propositions. Adobe Inc., Fujitsu Ltd., International Business Machines Corp., Microsoft Corp., Oracle Corp., Sage Group Plc, Salesforce.com Inc., SAP SE, SugarCRM Inc., and Zendesk Inc. are some of the major market participants. To make the most of the opportunities, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their position in the slow-growing segments. For more insights on the market: Download a Free Sample Report 

SaaS Customer Relationship Management (CRM) Market: Key Highlights of the Report for 2021-2025

  • CAGR of the market during the forecast period 2021-2025
  • Detailed information on factors that will drive SaaS customer relationship management (CRM) market growth during the next five years
  • Precise estimation of the SaaS customer relationship management (CRM) market size and its contribution to the parent market
  • Accurate predictions on upcoming trends and changes in consumer behavior
  • The growth of the SaaS customer relationship management (CRM) market industry across North America, Europe, APAC, South America, and MEA
  • A thorough analysis of the market’s competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of SaaS customer relationship management (CRM) market vendors
Read More Read Less
17,000 reports available | Plans starting from just 5,000 USD | Get FREE trial>>