Adobe Inc., Fujitsu Ltd., International Business Machines Corp., Microsoft Corp., Oracle Corp., Sage Group Plc, Salesforce.com Inc., and SAP SE are among the key contributors discussed in the research report
The Global Saas customer relationship management (CRM) market is likely to grow by $ 44.17 billion, decelerating at a CAGR of about 14% till 2025. Several factors such as increasing adoption of SaaS CRM by SMEs and integration of analytics into SaaS CRM will drive market growth. This research report lists all the growth drivers that are likely to boost market growth along with a detailed analysis of the market segments, trends and challenges that are likely to impact market growth. The goal of this research report is to furnish clients with insights that will help them leverage growth opportunities to implement business growth.
SaaS Customer Relationship Management (CRM) Market: Segments and Geographical Regions
SaaS Customer Relationship Management (CRM) Market: Vendor Analysis
Market Segmentation by End-user
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The SaaS customer relationship management (CRM) market has the potential to grow by USD 44.17 billion during 2021-2025, and the market’s growth momentum will decelerate at a CAGR of 14.00%.
This SaaS customer relationship management (CRM) market research report provides valuable insights on the market, which will help companies evaluate their business approaches. Furthermore, this report extensively covers market segmentation by end-user (retail, BFSI, manufacturing, telecom and IT, and others) and geography (North America, Europe, APAC, South America, and MEA). The SaaS customer relationship management (CRM) market report also offers information on several market vendors, including Adobe Inc., Fujitsu Ltd., International Business Machines Corp., Microsoft Corp., Oracle Corp., Sage Group Plc, Salesforce.com Inc., SAP SE, SugarCRM Inc., and Zendesk Inc. among others. View Free Sample Report
Key trends to impact market growth
SaaS CRM enables marketers to analyze and capture customer data from e-mails, social media, and other platforms. Advanced reporting and analytical insights provide end-users with information about customer behavior pattern, which is crucial in building marketing strategies. The use of analytics in SaaS CRM helps enterprises in gaining a complete business overview, which can accelerate business agility and innovations. The integration of analytics into SaaS CRM is one of the key SaaS customer relationship management market trends, which will drive its growth in the coming years.
Top Driver to Boost Demand for SaaS customer relationship management (CRM) market
The rise in the deployment of cloud computing and software as a service (SaaS) has made CRM applications more affordable and accessible to small and medium-sized enterprises (SMEs). SaaS CRM has given SMEs a platform to integrate multiple business functions such as sales management, contact management, marketing management, and productivity management into single applications. SaaS CRM enables simplified compliance and risk management. The increasing adoption of SaaS CRM by SMEs is one of the key SaaS customer relationship management market growth drivers.
Vendor Analysis: Adobe Inc., Fujitsu Ltd. and International Business Machines Corp. are key growth contributors
The market is fragmented. The growth of the players depends on several factors such as market conditions, government support, and industry development. To survive and succeed in such an intensely competitive market, players must distinguish their product and service offerings through clear and unique value propositions. Adobe Inc., Fujitsu Ltd., International Business Machines Corp., Microsoft Corp., Oracle Corp., Sage Group Plc, Salesforce.com Inc., SAP SE, SugarCRM Inc., and Zendesk Inc. are some of the major market participants. To make the most of the opportunities, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their position in the slow-growing segments. For more insights on the market: Download a Free Sample Report
SaaS Customer Relationship Management (CRM) Market: Key Highlights of the Report for 2021-2025